Delete your AskMe account
Last updated 28 August 2026
AskMe is operated by Pharanos Ltd. This page explains how to delete your AskMe account and the data associated with it. You can delete your whole account, or ask us to delete specific data without closing your account.
1. Delete your whole account, in the app
This is the quickest way and takes effect immediately:
- Open AskMe (on your phone, or at askme.cards/app).
- Make sure you are signed in to the account you want to delete.
- Go to Settings.
- Tap Delete account.
- Confirm when asked. You may be asked to sign in again to prove it is you.
Your account is deleted as soon as you confirm. This cannot be undone.
2. Delete your account by email
If you cannot sign in or no longer have the app, email privacy@pharanos.com from the email address on your account and ask us to delete it. We may need to confirm your identity before we act.
3. Delete some data without closing your account
You do not have to delete your account to remove your content:
- In the app you can delete your own custom decks and cards, your community posts, and the shares you have created, individually.
- To ask us to delete specific personal data, email privacy@pharanos.com.
4. What is deleted, and what is kept
When you delete your account, we:
- mark the account as deleted and remove your email address from it (so the address is free to register again);
- delete your profile (display name, date of birth), your custom decks and cards, your swipe history, your saved cards, your notifications, and your community posts.
What may be kept:
- Records that are connected to other people are not erased along with your account, because they are part of someone else’s data too. For example, an answer you sent to another user stays in their inbox, and the record of a purchase is kept where we are required to keep it for legal and accounting reasons. These are de-identified from you where we can.
5. Retention
- Sign-in IP address / approximate location: kept for at most 90 days for fraud prevention and security, then automatically deleted.
- Legal and accounting records (such as purchase records) are kept only for as long as the law requires, then deleted.
- Everything else tied to your account is removed when you delete it, as set out above.
6. More detail
Our Privacy Policy describes everything we hold about you and your rights over it, including data export. For anything else, contact us at privacy@pharanos.com.